Wilmarch LLC values your shopping experience and is committed to providing reliable hardware tools and related products. If you are not satisfied with your purchase or if the item has quality issues, please review our return and refund policy below.
- Eligibility for Returns
You may request a return if you encounter any of the following issues upon receiving your order:
- The item is defective, damaged, or malfunctioning.
- The item received does not match your order.
- The item has significant defects that prevent normal use.
- You received the wrong item, or an item is missing from your order.
Items must be kept in a reasonable, original condition; please retain the original packaging, accessories, and any related components whenever possible.
- Non-Returnable Items
Returns are generally not accepted in the following cases:
- Damage caused by personal misuse or improper handling.
- Items that have been modified, disassembled, or repaired by the user.
- Items that show clear signs of use, rendering them unsuitable for resale.
- Items missing essential accessories or original packaging, making it impossible to verify their condition.
- Requests based solely on personal preference or accidental purchase that do not meet return criteria.
- Return Process
To initiate a return, please follow these steps:
Provide your order number, the name of the item, and the reason for the return.
If the item is defective, please include clear photos or videos.
Wait for our customer service team to review your request and provide return instructions.
Return the item to the specified address, following all provided instructions.
Return Address: 11680 S 200 W, Silver Lake, IN 46982
Please do not return any items without prior authorization, as this may delay the processing of your return.
- Return Shipping Costs
- If the return is due to a product defect, damage during transit, or an incorrect shipment, we will cover the return shipping costs.
- If the return is due to personal reasons (and the item is otherwise eligible for return), the customer is responsible for the return shipping costs.
- Refund Processing
Once the returned item has been received and inspected, we will process your refund for eligible requests. Refunds are typically initiated within 3–5 business days after the returned items have been received and verified. The actual time it takes for the funds to appear in your account depends on your bank, card issuer, or payment service provider.
As a general rule, refunds will be issued via the original payment method.
- Order Cancellation
If you wish to cancel an order, please contact us via email as soon as possible. For orders that have not yet entered the processing or shipping stage, we will assist with the cancellation based on the specific circumstances.
Orders that have already been dispatched or are in the delivery process may not be eligible for direct cancellation and will instead need to be handled in accordance with our return policy.
- Damaged or Incorrectly Delivered Items
If the hardware tools you receive are damaged during transit, incomplete, or incorrect, please contact us promptly and provide your order details along with relevant photographs. We will verify the situation and, depending on the circumstances, arrange for a replacement, return, or refund.