Wilmarch LLC is committed to providing reliable and convenient delivery services for hardware tools. Once payment for an order is confirmed, we will process and ship your items, utilizing our logistics partners to deliver them to your specified address.
- Order Processing Time
- Order processing typically takes 1–3 business days.
- The processing phase begins once payment has been confirmed.
- Processing may be affected by weekends and public holidays.
- In the event of insufficient stock or other exceptional circumstances, additional processing time may be required; we will notify you as promptly as possible.
- Delivery Time
Once an order has been dispatched, the estimated delivery time is as follows:
- Standard Delivery: 5–9 business days.
- Deliveries to remote or specialized areas may require additional time.
- Actual delivery times may be influenced by factors such as weather conditions, customs inspections, peak logistics periods, or other uncontrollable circumstances.
The timeframes provided are estimates in business days and do not include order processing time.
- Shipping Methods
We select the most appropriate shipping service based on the destination, the type of items, and logistics arrangements. Logistics carriers may include:
- USPS
- UPS
- FedEx
- DHL
The specific carrier will be determined at the time of shipment.
- Shipment Tracking
Once your order has been dispatched, we will—where applicable—send you tracking information via email. You may use the provided tracking number to monitor the status of your shipment.
Please note that it may take some time for tracking information to appear or update within the carrier’s system.
- Delivery Address
When placing an order, please ensure that your name, contact phone number, and delivery address are accurate and complete.
If you discover an error in your address, please contact us as soon as possible. Once an order has entered the shipping process, it may no longer be possible to modify delivery details.
- Delays or Delivery Issues
Should you encounter issues such as a lack of tracking updates, delivery delays, damage during transit, or other irregularities, please contact us via email, providing your order number and tracking information.
We will assist in investigating the status of your shipment and coordinate with the logistics carrier to resolve the matter based on the specific circumstances. 7. Unsuccessful Delivery
If a package cannot be delivered—due to the recipient’s absence, an incorrect address, or other reasons—the carrier may arrange for a re-delivery or require the customer to pick up the package in person. Please keep an eye on delivery notifications and ensure you receive your package in a timely manner.